Orders and Shipments
INFORMATION ON PRODUCTS
Images and a description containing relevant details are provided for each product.
To obtain additional information regarding the product and its wearability, Customers can write an e-mail to the Customer Service at the address firstname.lastname@example.org.
FORMS OF PAYMENT
The Seller accepts the following forms of payment:
All payments made by Visa, Mastercard, American Express, Discover, JBC, Unionpay.
CREDIT CARD SECURITY
In order to ensure a higher protection on e-commerce transactions, the Seller recommends the activation of security PIN codes provided through Verified by Visa and SecureCode by Mastercard. For additional information, please visit the website www.visa.com or www.mastercard.com.
CREDIT CARD CHARGE
If the funds are sufficient and the data are correctly entered, the transaction is authorized immediately and the Order is confirmed by e-mail.
By selecting PayPal as method of payment, the customer can pay through his/her PayPal account. The Seller reserves the right to ship the Orders only to the address indicated on the customer's account.
Additional information on the Customer’s rights for the return of products can be found in our section TERMS AND CONDITIONS.
PROCESSING OF ORDERS
Seller reserves the right to refuse an Order in case it does not receive the approval of the Customer's bank. Once an Order is placed for available products no changes can be made to that Order. Orders placed separately will be shipped separately. The Seller reserves the right to delay shipment if the Order cannot be shipped for reasons that go beyond the Seller's control. It is to be noted that delays in shipment may occur during promotions and sales.
The Seller reserves the right to refuse processing of an order and/or a service at any time.
By accessing the restricted area, in the Order section, and by clicking on each Order, it is possible to view the delivery number assigned. Please enter this number directly on the website of the courier indicated by the Seller to track your Order status.
Customers who have received a PROMOTIONAL VOUCHER by newsletter, through social networks or on similar promotional websites can insert the code during the purchase of the Order or at the checkout. Every code has a validity start and end date that limits its use and cannot be extended.
SHIPMENTS AND DELIVERY
The Seller delivers worldwide. In conformity with the international trade laws in force, goods shipped are accompanied by an official invoice reporting the total value of the goods purchased in the same currency of the original purchase. Moreover, the invoice states the value of each single item purchased.
After having confirmed that the goods are available and having checked the positive conclusion of the bank transaction, the Orders of available goods are shipped on the next business day following the receipt of the Order.
The amount of the transactions made by credit card will be charged at the time the Order is processed.
In case of orders made using PayPal, the shipment will be handed to the courier when the payment is confirmed.
We inform Customers that delays in shipment may occur during promotions and sales.
Orders are processed on the next day following the date of the Order, or on the first business day available. Orders placed from Friday to Sunday will be processed on the following Monday.
The Seller delivers worldwide. The Seller cannot be held responsible for delays in shipment caused by weather conditions, customs control or by circumstances going beyond the Seller's control.
The delivery for shipments in Italy is expected to take place within 3-4 business days (2 business days more for the islands).
The delivery for shipments in the European Union is expected to take place, by express shipment, within 4-5 business days.
The delivery for shipments to all countries outside the European Union, with the exception of the United States, is expected to take place within 5-6 business days.
We report hereunder the expected shipping costs for each geographical area.
Please note that in the event that, for whatever reason, a parcel is not collected by the Customer, shipping expenses and any customs duties linked to the automatic return to the sender will be deducted/retained by the Seller, from the reimbursement due.
SHIPPING COSTS: € 20,00.
FREE SHIPPING for orders over € 1000,00.
Countries included: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Rumania, Slovakia, Slovenia, Spain, Sweden, Ukraine, Hungary.
SHIPPING COSTS: € 40,00.
Prices indicated on the website for the United States of America are not inclusive of any customs duties. To be able to proceed with the delivery, The Consumer Protection Agency of the United States Government may request the Social Security Number – SSN.
REST OF THE WORLD
SHIPPING COSTS: € 50,00.
Countries included: Egypt, Morocco, South Africa, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Brunei, China, Georgia, Japan, India, Indonesia, Israel, Kazakhstan, Kuwait, Laos, Lebanon, Malaysia, Philippines, Qatar, Hong Kong SAR, Macao SAR, Singapore, South Korea, Thailand, Taiwan, United Arab Emirates, Uzbekistan, Vietnam, Aruba, Dominican Republic, Panama, Albania, Andorra, Belarus, Croatia, Greenland, Gibraltar, Iceland, Jersey, Moldavia, Monaco, Montenegro, Norway, Republic of Macedonia, Russian Federation, San Marino, Serbia, Switzerland, Turkey, Vatican City, Bahamas, Canada, Mexico, Australia, New Zealand, Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela.
We wish to inform customers that any customs duties and import taxes are to be borne by the customer. The corresponding amount is to be paid to the courier according to the method that the same will indicate.
TRACEABILITY OF THE SHIPMENT
When the Order is handed to the courier, customers will receive an e-mail notice from the website providing the Airway bill (AWB) number concerning the order. To monitor the progress status of the shipment, customers can visit the website of the courier making the shipment and enter the shipment identification number indicated in the e-mail in the specific area “Trace your Shipments”.
DELIVERY OF THE PARCEL
Upon delivery of the Order, Customers are requested to inspect the parcel carefully before signing the form confirming that he/she has received the same. Parcels forwarded by the Seller are accurately sealed with adhesive tape.
In case the Customer receives a box that has been opened by the Customs or by the Courier for authorized external inspections, the parcel must be closed with a warranty or inspection seal placed by the body that has inspected the parcel.
If the parcel appears to have been tampered with or if the original adhesive tape is not intact, the Customer is requested to sign the receipt of the parcel with reservation or to refuse the delivery of the same. In case there is proof that the parcel has been tampered with, the Customer must lodge a complaint with the local office of the courier entrusted with the shipment and promptly contact the Customer Service of the Seller at the e-mail address email@example.com.
In the event a parcel has been tampered with, if the Customer does not sign the receipt form with all due reservation, the delivery shall automatically be considered accepted and consequently no further complaint shall be accepted.
FAILURE TO DELIVER
By placing an Order, the Customers establish a commercial relationship with the Seller and they therefore undertake to accept the delivery of the parcel regarding their Order. In case a parcel is not delivered at the Customer's address for reasons that are attributable to a lack of cooperation on his/her part (wrong/incomplete telephone number, wrong/incomplete address, the consignee is absent) or if the Customer refuses the delivery, the shipment costs for the return of the parcel to the sender are to be borne by the Customer. The costs to be borne by the Customer include both the shipment costs and any customs duties and they will be deducted/retained by the Seller, from any reimbursement due.
Additional information on the legal rights of Customers for the return of products can be found in our section TERMS AND CONDITIONS.